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2 * First Level IT Help Desk Role
To work within a team of 2 to provide support for a new programme rollout.
•Provide customer support over the telephone and carry out fault detection and problem diagnosis.
•Create and maintain procedures and project and technical documentation
Skills, knowledge and experience
•Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
•Good interpersonal skills and the ability to relate well to people at different levels.
•Ability to work quickly and accurately and to deadlines.
•Ability to remain polite and calm under pressure
•Ability to identify, analyse and solve problems in a logical and effective way.
•Ability to quickly absorb information and understand new technologies/solutions.
•Must have an enthusiastic and self motivated approach.
•Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.
Typical Helpdesk First Level support for:
•Microsoft Windows 10
•Mobile phones, Android and iOS.
•Microsoft Office applications
•Dell laptops and hybrid devices.
Generic role information:
To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.
Experience of working with standard IT packages and procedures. Effective communication skills.
If you are interested in the role please call me immediately on 01892 553482 alternatively email me your CV to [email removed] Look forward to hearing from you.
Location: South West
Period: 3 month contract initially with a strong chance of extension to 9 months