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Support Analyst - 2nd Line

  • Location: Burton upon Trent, Staffordshire, England
  • Salary: £250 to £290
  • Type: Contract
  • Posted: 244 days ago
  • Company: IQ Talent Centre

Support Analyst - 2nd Line   

We are seeking a 2nd Line support Analyst to provide the below duties for an initial 3 months:   

  • Migrating the clients pc’s/networks to the client sites around the UK.  
  • Require a support Analyst to migrate all Network & PC`s as the volume of work.
  • Going out and doing migrations, or sitting in the office it will be mixed.
  • Support desk and technical environments at all times sucessfully. 
  • Willing to travel – mix of onsite and client sites. Could be 3 days out the office. Expenses will be covered. Customer facing ability. Able to translate requirements, etc. Manchester, London, Glasgow.
  • Expereince writing knowledge articles and providing training to l1 and l2 people would be helpful.
  • Knowledge sharing from experience doing the role.
  • Hotel systems helpful but not essential. 
  • Servers, PC`s, networking technologies.
  • ITIL foundation certification required. 
  • Branston, Burton-on-trent – lots of car parking. Public transport is good.

Please do get in touch for a full detailed job spec today.