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Service Desk Analyst

  • Location: London, Greater London, England
  • Salary: £15 to £22
  • Type: Contract
  • Posted: 156 days ago
  • Company: IQ Talent Centre

Service Desk Analyst – Contract – 3 Months - £15/£22 Per Hour – Inside IR35 – East London

InterQuest are supporting one our key East London clients who are looking to bolster their busy Service Desk with a Desktop Analyst that can provide 1st and 2nd line support over the phone, via email and at deskside. The role would be supporting 2000 - 3000 users across the environment via telephone, email and ticketing system. The candidate will be part of a team of around 10 Service Desk Analyst, and will be handling up a high volume of queries a day from across the entire organisation.

It is critical someone to have experience supporting a large user base in a high pressure environment. Experience resolving issues for VIP's / Executives is highly sort after as call from across the organisation come through the service desk.

Requirements for the role:

  • Experience demonstrating technical support from a service desk perspective, resolving issues through telephone and email channels rather than deskside support
  • Prior experience supporting a large user base, where ticket / call volume was significant through the service desk
  • Provide predominantly first line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
  • Maintain an approachable attitude in the office, focusing on “first time fix”

Technical Environment:

  • Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
  • Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM
  • Capable of using a call logging / ticketing system in a service environment
  • MITEL telephony set-up and configuration
  • VMware Horizon, 10 Zip & vSphere