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Deskside Support Engineer

  • Location: North Acton, Greater London, England
  • Salary: £180 to £190
  • Type: Contract
  • Posted: 127 days ago
  • Company: IQ Talent Centre

Deskside Support Coordinator

Location: North West London

Day rate: £180- £190

Length: 3 month rolling contract

Work as part of the 1st Line / 2nd Line Support team to provide 1st Line support to 500+ users across the UK. This person will work in a proactive and co-operative manner to ensure that the roll out of Windows 10 is effective and smooth.

What you will be doing as a Deskside Support Coordinator:

  • Deliver 1st Line support rolling out Windows 10 operating system to all laptop users within the business who do not yet have it installed.
  • Upgrade VPN to users that are currently using older software.
  • Escalate issues which are beyond their technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business.
  • Dealing with the whole procurement process from stock, deliveries, and labelling the assets, allocating these to the build engineers.
  • Develop and maintain strong working relationships with key staff and managers in the business and in other teams.
  • Communicating to uses around the business, taking in computers and swapping for a like for like.
  • Help user to transfer data ensuring that nothing is lost in the transition.
  • Leasing with deployment teams when issues arise troubleshooting this back to the relevant people.

Desirables as a Deskside Support Coordinator:

  • Have experience of providing IT desktop/ deskside support in a similar role.
  • Have experience being involved in a systems roll out project.
  • Have a good understanding of IT operational support frameworks, including incident & problem management and change control.
  • Possess strong analytical and problem-solving skills.
  • Have knowledge and experience of working in a large corporate environment.
  • Possess strong customer facing skills and the ability to build and maintain working relationships at all levels.
  • Have good verbal and written communication skills with the ability to explain findings when troubleshooting.
  • The knowledge of building laptops, log failures and liaising with the Build and Deploy team to resolve issues and communicate withy stakeholders.

Please apply for immediate consideration and more information 0 1 8 9 2 5 5 3 4 9 3