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Complaints Handler

  • Location: Sundridge, Kent, England
  • Salary: £22,500 to £24,000
  • Type: Permanent
  • Posted: 477 days ago
  • Company: IQ Talent Centre

Blue Motor Finance are looking for a Complaints Handler to join their expanding business, based in the outskirts of Sevenoaks.

In the last 4 years, Blue Motor Finance have become one of the UK’s leading FinTech companies, lending £750m to more than 70,000 customers looking to finance their cars.

Due to Blue’s continued success, in April 2018, they were ranking 21st in the Financial Times FT1000 Fastest Growing Companies of 2018. With a number of other awards under their belt, including Best Finance Product of the year 2018, Best Independent Lender (non-bank owned) 2018 and Best Service to Dealer 2018, it’s never been a better time to join the business.

Although fast growing, Blue have retained their ‘Family Feel’ culture, continuing to reward their staff for their hard work and contribution to the business, with quarterly quizzes, Pizza Fridays, BBQ Fridays, charity days, monthly bingo and more, making it one of the best places to work in the local area.

Blue’s modern, open-plan offices allow for team collaboration and offers a relaxed feel to the office whilst maintaining a professional working environment.

The Complaints Team are hiring for new recruits, who will be joining and supporting the ‘New Case’ Handler team, who work to resolve simpler claims that are logged with the business, an example of which could be a particular service complaint, or a miscommunication complaint. More senior members of the team work with the ‘Complex’ cases, of which 90% are to do with Vehicle issues after purchase.
The complaints team work closely with each other and work to tight deadlines, with the average complaint being closed within 20 days. Each complaint registered with the business must have something done to it every two days, evening if that is simply calling to update the Dealer or Customer to tell them that the matter is still being looked in to.

Those that succeed in this role are those that have worked in a similar, SLA-focussed environment, who can remain neutral and stay calm under pressure. This is a fantastic opportunity for someone looking for a challenge and who enjoys working to tight deadlines and multi-tasking.

Interviewing now - for immediate consideration please call Kate Murray on 01892 553484, or send your CV to [email removed]