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Customer Support Assistant

  • Location: Newcastle-under-Lyme
  • Salary: £7 to £9
  • Type: Permanent
  • Posted: 34 days ago
  • Company: IGL Recruitment

Dynamic Customer Support Assistant required for an immediate start.

We have an exciting opportunity to work with two new and progressive businesses in the mobile device market, Meelie Mobile and Samsung Repairs.

Meelie Mobile is a new mobile device recycling brand that launched this year and has already become the number 1 on Trustpilot. Samsung Repairs is a rapidly growing online repair service run by Samsung's official device repair Partner, TMT First.


The Customer Support Assistant will work along side our Brand Manager. The position will be to help increase brand awareness, deliver excellent service & support for our customers, deal with customers on the phone, in written communications and provide general administration support to the team.


Key Accountabilities:


* Part of the front of house team, ensuring that all enquiries are managed in a friendly, helpful, professional and conscientious way.
* Provide accurate and timely communication to our customers. Including telephone calls, email, post and social media.
* Provide administration support for the businesses including managing incoming mail, filing, greeting visitors.
* Providing assistance with Social Media content creation and scheduling as well as other related duties.


Knowledge, Skills/Qualifications & Experience


* GCSE in Maths and English
* Proven experience in customer service
* Proven experience in administration
* Communication skills that allow you to inform, help and advise customers clearly and professionally as well as liaising with other professionals
* Ability to deal with difficult and potentially confrontational situations
* Confident in the use of Microsoft Office software
* Confidence, patience, politeness, tact and diplomacy when addressing customer enquiries


What we can offer:


The Customer Support Assistant role offers a competitive salary. You will be working with an innovative business where progression within the company is available and encouraged where desired.


To find out more, click 'apply now' to submit your details for consideration. Please attach your CV with your application.