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Technical Support Engineer

  • Location: Nottingham
  • Salary: £23,000 to £26,000
  • Type: Permanent
  • Posted: 47 days ago
  • Company: Robertson recruitment

Our client is a supplier of luxury spa products. Following a period of growth they are seeking experienced Technical Support Engineers office based. Located n their Head Office facility, you will be responsible for assisting customers over the phone to resolve technical queries across their product range and assist a team of engineers with queries in relation to customer accounts. The successful candidate will have knowledge and or experience as a 2nd line support engineer, white goods field engineer role or similar. In return the company offer an amazing Employee Assistance Programme and promotional prospects as they are rapidly expanding as they open new sites across the UK.

Working on a 5 days out of 7 days (0900-1800 Monday to Sunday) and based in Nottingham, you will effectively support the Engineering team to resolve 1st line support technical issues and 2nd line support technical issues utilising route cause analysis techniques.

The role requires high levels of customer service, excellent technical problem solving skills and knowledge of white goods will be advantageous.

As the Technical Support Engineer, your duties will include:

  • Assisting customers over the phone to resolve technical queries with their products.
  • Liaising with the Technical Support manager to assist with over the phone support.
  • Assisting engineers with any queries in relation to the customer's account and with technical advice (troubleshooting).
  • Route cause analysis of faults
  • 1st and 2nd line support
  • Able to build rapport and trust with customers and able to advise to their needs.
  • Be able to effectively answer customer's questions and concerns
  • Maintaining a professional relationship with every customer.

To be a successful Technical Support Engineer you will have the following skills and experience:

  • Extensive understanding route cause analysis
  • Experience in a 1st line support and 2nd line support role
  • Engineering background within industries covering electronics and or white goods
  • Good customer service skills.
  • Positive outlook, good communicator and team worker.
  • Experience with troubleshooting electrical and mechanical issues
  • Must be computer literate.
  • Have the ability to manage your time effectively.

The Technical Support Engineer will be working on a 5 days out of 7 days (0900-1800 Monday to Sunday).

In return, the Technical Support Engineer will receive a salary of £23,000 - £26,000 (dependent on experience) as a basic and potential bonus depending on company performance. Additional opportunities exist due to company expansion.

*** Customer Service , Technical Customer Service , 1st line support , 2nd line support , Engineer , White goods , Salesforce , Nottingham ***