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Underwriter - Team Lead

Our client in the Financial Services Industry is looking to appoint an Underwriting Team Lead to manage their existing team on a Permanent basis.


  • Monitoring and reviewing the team's activities and SLA's achievement through relevant KPIs.
  • Leading and embedding projects and initiatives, working in partnership with underwriting team, IT and change to strive for operational excellence.
  • Training and developing team on underwriting and pay out process and procedures to ensure consistency and good practice and standards.
  • Managing the team to ensure that people, resources, and processes are aligned with business needs and fit for purpose.
  • Proactively monitoring and review daily workload to meet all SLA's and compliance requirements.
  • Completing performance and developments reviews, ensuring objectives are aligned to business requirements.


  • Providing operational support to new and existing business.
  • Adhering to Customer care policies in line with FCA guidelines.
  • Meeting and managing targets and expectations.
  • All aspects of responsible lending.
  • Application Management.
  • Handling inbound and outbound calls and queries.
  • Assessing risk and underwrite day to day business in line with company guidelines and policies.
  • Responsible for Product valuation in line with company policy.
  • Reviewing customer specifications.
  • To approve lend based on customer capacity and affordability.
  • Meet set targets and KPIs.

Ideal experience:

  • Previous experience Managing/ Supervising a small team.
  • Excellent Customer Service qualities and expertise.
  • Strong negotiating skills.
  • Ability to build deliver and maintain new or existing client relationships.
  • Ability to analyse data.
  • Strong organisational and prioritisation skills.
  • Excellent telephone manner.
  • Ability to work unsupervised and deliver quality work across multiple complex tasks.
  • Ability to work under pressure, prioritise workloads within required deadlines.
  • Good typing skills.

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

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