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Collections advisor

Connections is looking for a Collections Advisor to join our clients internal Finance team based in Rochdale.

As a Collections Advisor your primary responsibility will be speaking to customers in financial difficulty and/or experiencing problems paying their finance agreement. The role purpose is to understand each customer's individual circumstances and agree an appropriate solution in-line with company policy.

Responsibilities

  • To provide first class service to customers.
  • Handle inbound & outbound calls, email & other correspondence from customers experiencing financial difficulty.
  • In all instances, look to agree appropriate and fair solutions for the customer, considering individual circumstances and potential vulnerability.
  • Deal with all customers empathetically and sensitively.
  • In all instances, comply with the policy outlined in The Collections Manual & Customer Treatment Framework, as well as working in accordance with the FCA requirements.
  • Adhere to all aspects of Treating Customers Fairly.
  • Consistently demonstrate the company's values and behaviours.

Ideal Experience

  • A background in Customer Service or Call Handling
  • Excellent communication both verbal and written.
  • Excellent telephone manner.
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Ability to prioritise workloads and work under pressure.

Desirable

  • A strong background in a regulated collections environment
  • Planning and Organising skills.
  • Adaptable to change and willing to embrace new ideas.
  • Computer skills including the use of Microsoft programs including Word and Excel.

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advert.

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